Returns & Exchange

What should I do if I want to return a product?

Please contact our customer service department to request the return process.

Is there a time limit for product exchanges?

Yes, products can be exchanged within 30 days from the date of purchase.

Am I responsible for the shipping costs when returning or exchanging a product?

It depends on the relevant conditions. Please refer to our return policy for more information.

Can I return products that were not purchased from your website?

We apologize, but we do not accept returns for products not purchased from our website.

Can unused products be returned?

Yes, unused products in new condition can be returned.

Will I receive a refund or be able to exchange the product?

Yes, we offer both refund and product exchange options based on the applicable terms and policies.

Is a receipt required when returning products?

It is recommended to have a purchase receipt for convenience. If you do not have one, please contact our customer service for assistance.

Do I need to cover the shipping costs when returning or exchanging a product?

It depends on the relevant conditions. Please check our return policy for more information.

Can damaged or defective products be returned?

We are happy to accept returns for damaged or defective products. Please contact our customer service for assistance.

QUICK LINKS